Sops & Training Manager

MÔ TẢ CÔNG VIỆC

• Buildup / Create and Manage SOP: Lead the efforts and process to gather, create SOP requirements.
• Act as the supportive source of knowledge for all SOPs and internal policy documents.
• Assist internal team and partners to document processes, develop flowcharts, and draft SOPs.
• Apply established procedures and guidelines to the keeping of records and the preparation of standardized reports.
• Understand and execute oral and written instructions, policies, and procedures.
• Training management.
• Improvement (20%): Lead the efforts and process to gather and create process improvements.
• Lead the analysis and recommendations for SOP effectiveness.
• Conduct staff interviews and review/research work products to aid in the development of SOPs.
• Contribute to the development of informational or technical documents.

YÊU CẦU

• Deep experience in Training and SOP: Certification in quality methodologies are a plus.
• Strong technical documentation skills. Technical writing skills a plus.
• Ability to collect, organize, analyze, distill and document significant amounts of information and process steps.
• Ability to learn and work with custom software applications utilized by tech company.
• Strong analytical, oral and written communication skills with the ability to build quick rapport with all levels.
• Demonstrated strong attention-to-detail and ability to work with accuracy.
• Ability to work autonomously on multiple projects and to prioritize daily tasks and responsibilities effectively.
• Motivated team player.
• Ability to easily acclimate into the project team and partnership environment and make an immediate contribution.
• Ability to interact with partners and team-members in a professional manner using tact, courtesy and good judgment to provide timely inquiry response and other routine customer support.
• Proficiency in Microsoft Office & Google Drive.

CHẾ ĐỘ PHÚC LỢI

Giờ làm việc: 9h30 – 18h30, giải lao 90 phút. Thử việc mỗi tháng nghỉ 06 ngày, Chính thức mỗi tháng nghỉ 07 ngày linh hoạt. Được hỗ trợ sinh hoạt phí: tiền ăn, thuê nhà, vé máy bay. Được hỗ trợ hoàn toàn chi phí làm VISA/WorkPermit. Được hỗ trợ căn hộ cao cấp 2 phòng ngủ, mỗi nhân viên một phòng (Khu trung tâm cạnh các tuyến BTS – MRT, có đầy đủ các tiện nghi Super Mall, Bể bơi, Gym, Co-working space…). Có thể tích liên tục những ngày off để về nước mỗi tháng. Chế độ du lịch/nghỉ mát hàng năm. Lương tháng 13. Thưởng Lễ Dương lịch, Nguyên đán, Các lễ lớn của VN như 30/4, 1/5, 2/9… Sinh nhật, Thai sản, Kết hôn, BHYT… Review lương, review thăng chức mỗi năm.